Upgrades, Products, & Services

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Requesting Upgrades, Products, and Services

Keep in mind that we offer complimentary amenities such as coffee pods, dishwasher and washing machine pods, tea, and utensils already available in your unit upon arrival.

If you wish to request upgrades, such as early check-in, late check-out, mid-stay cleaning, or additional supplies like coffee pods, it's all conveniently managed through your Boarding Pass via the “Upgrades” section.


Looking to extend your stay?

Instructions on how to do so can be found in our EXTEND YOUR STAY guidebook.


Are towels, coffee, and water replenished daily?

No, but if you would like a refill on any of the provided amenities, simply request it through the "Upgrades" section of your boarding pass.

The same goes for a mid-stay cleaning. Request a tidy-up through your boarding pass, and our cleaning team would be happy to refresh your room.


What is the cleaning fee?

The mandatory one-time cleaning fee is included in your booking price, the prices before tax are as follows:

  • All lofts at the David Hotel & 2-bedroom units at all other hotels: $80 CAD

  • All units at the Pierce Hotel & 1-bedroom units at all other hotels: $65 CAD

  • Lofts at the Holland Hotel: $250 CAD

Alternatively, you can purchase a mid-stay cleaning through the Upgrades page of your boarding pass. Check your Boarding Pass for pricing.


What amenities are offered?

Take a look at our complete list of amenities per hotel to understand our services and offerings.


David Hotel: Where to Find Products and Amenities in Your Unit

If you are a guest booked at the David Hotel, there will be a section on your Boarding Pass called "WHERE CAN I FIND… ?” under the “Guides” Menu.
Feel free to reference this section to find the location of amenities such as cooking utensils, laundry pods, the kettle, extra sheets, and more.


Purchasing exclusive David Hotel merch

At the David Hotel, we have an array of branded items available for you to take home. While items like the tote bag and slippers are free for guests to take home, you can purchase extras if you desire. The following items can be purchased through the "Upgrades" section of your boarding pass.

  • Tote bag

  • Slippers

  • Bathrobe

  • Luxury lucite backgammon set

  • Umbrella

  • Hat


Can I take the umbrella home?

Each loft at the David Hotel comes equipped with a branded David Hotel umbrella. Although these are free for you to use, kindly make sure to leave them in your room upon check-out. If you would like a David Hotel umbrella to take home, they're available for purchase through your boarding pass.


Is there room service at any Simplissimmo Hotels?

While we are happy to provide certain upgrades and services, as well as refills on complimentary amenities, please note that we do not offer room service in the form of in-room dining or alcohol, nor do we have restaurants in any of our hotels. You will find recommendations for local restaurants and activities in your Boarding Pass.


How can I request early check-in? Can I ask for late check-out? What is included in the complimentary amenities? How do I request mid-stay cleaning? Can I get additional coffee pods for my unit? How can I order more dishwasher pods? Is it possible to get extra tea supplies? What utensils are provided in the unit? Where can I find the complete list of amenities for my hotel? How do I manage upgrades through my Boarding Pass? What services can I request through my Boarding Pass? Where can I locate products and amenities in my David Hotel unit? What is the "WHERE CAN I FIND..." section on my Boarding Pass? Can you help me find extra cooking utensils in my David Hotel unit? How do I access laundry pods in the David Hotel? Where can I locate the kettle in my David Hotel room? How can I get extra sheets for my David Hotel unit? The mandatory one-time cleaning fee at the Pierce Hotel is $65 CAD. The mandatory one-time cleaning fee at the David Hotel is $80 CAD. The mandatory one-time cleaning fee at the Holland Hotel is $250 CAD. The mandatory one-time cleaning fee at the Les Lofts du Centre is $80 CAD for 2-bedroom units, and $65 CAD for 1-bedroom units. The mandatory one-time cleaning fee at the Stanley Court Hotel is $80 CAD for 2-bedroom units, and $65 CAD for 1-bedroom units. The mandatory one-time cleaning fee at the Milton Parc Hotel is $80 CAD for 2-bedroom units, and $65 CAD for 1-bedroom units.