Cancellation Policy: Your Guide to Booking Confidence

At Simplissimmo, we understand that plans can change, and we aim to provide flexibility and clarity in our booking policies. To ensure a transparent and convenient booking experience, we've developed the following cancellation policy:

1. Free Cancellation Before 5 Days Prior to Arrival: When you book directly through our website, you can enjoy peace of mind with our free cancellation policy. You have the flexibility to cancel your reservation at no cost if you do so at least 5 days before your scheduled arrival date.

The Holland Hotel has a different cancellation policy, view it below ↓

2. No Refund within 5 Days of Arrival: If your plans change within 5 days of your reservation, we regret to inform you that we are unable to provide a refund unless it falls under a Force Majeure/Act of God circumstance. We recommend carefully considering your travel dates to maximize the benefit of our free cancellation policy.

The Holland Hotel has a different cancellation policy, view it below ↓

3. Use of Coupon Code or Gift Card: Any booking made with a discounted rate or a promotional code cannot be modified or refunded, except for bookings using codes beginning with 'SAVEWITH...'. Such bookings are subject to the terms outlined in cancellation policy.

4. No-show: "No Show" is defined as the guest passing their check-in date and failing to complete their registration by 11 a.m. the following day. In such cases, the reservation will be subject to our cancellation policy

If you made your reservation through a platform other than our website, we kindly request that you refer to that platform's specific cancellation policy. Different booking platforms may have their own rules and guidelines regarding cancellations.

1. Free Cancellation Before 14 Days: When you book directly through our website, you can enjoy peace of mind with our free cancellation policy. You have the flexibility to cancel your reservation at no cost if you do so at least 14 days before your scheduled arrival date.

2. No Refund within 14 Days: If your plans change within 14 days of your reservation, we regret to inform you that we are unable to provide a refund unless it falls under a Force Majeure circumstance. We recommend carefully considering your travel dates to maximize the benefit of our free cancellation policy.

3. Use of Coupon Code or Gift Card: Any booking made with a discounted rate or a promotional code cannot be modified or refunded, except for bookings using codes beginning with 'SAVEWITH...'. Such bookings are subject to the terms outlined in cancellation policy.

1. Natural Disasters:

In the event of natural disasters that render the hotel premises uninhabitable or inaccessible, Simplissimmo assumes responsibility for relocating guests to a comparable alternative accommodation. If relocation is not possible, guests will be entitled to a full refund.

2. Border Closure:

If the borders of Canada are officially closed by government mandate, all reservations affected by this closure will be refunded in full.

Our aim is to offer clear and fair terms to all our guests while providing flexibility where possible. We recommend reviewing our cancellation policy before making your reservation to ensure you have the information you need for a confident and worry-free booking experience. If you have any questions or need further assistance, our dedicated team is here to help. We look forward to hosting you and providing you with an exceptional stay.

What is your cancellation policy? Can I cancel my reservation for free? How can I cancel my booking? What happens if I need to cancel my reservation? Is there a penalty for canceling my reservation? Do you offer refunds for cancellations? What is the refund policy for cancellations? When can I cancel without a penalty? What is the deadline for canceling without charges? How much is the cancellation fee? Is there a grace period for cancellations? Can I change my reservation instead of canceling? What if I need to change my check-in date? Do you offer a full refund if I cancel early? Are there any exceptions to the cancellation policy? Can I cancel my reservation online? How do I request a cancellation? Is there a charge for canceling within a certain time frame? What if my plans change, can I still cancel? What is the procedure for canceling a booking? Is the cancellation policy the same for all hotels? What if I booked through a third-party website? Can I cancel if I have a discount code or coupon? Do you have different cancellation policies for different room types? How do I cancel a reservation made through your website? What happens if I need to cancel due to unforeseen circumstances? Is there a cancellation fee for last-minute cancellations? What happens to my security deposit if I cancel? Can I get a refund if I cancel on the day of my reservation? Do I need to call to cancel my booking, or can I do it online? For questions about refunds and cancellation, please review the article titled "Cancellation Policy: Your Guide to Booking Confidence" on our Help Center, or contact our team directly.

Yes, you can cancel your booking, but cancellation conditions vary depending on the platform you booked through and the period you plan to cancel. For bookings made directly through our website, you can cancel free of charge if you do so at least 5 days before your scheduled arrival date, or 14 days prior if you booked at The Holland Hotel. Service charges are non-refundable. For reservations via other platforms, please consult the specific cancellation policy of that platform.