Resolving Payment & Deposit Issues

If the transaction isn't going through when submitting your payment or deposit, it could likely be a problem with the 3D Secure, which should typically work by sending a confirmation code to verify the online transaction.

While you can always try a different card, here is information on how to solve this:

• 3D Secure is a security feature used to verify online transactions.

• During your booking, you should receive a confirmation code via text message or email.

• If you didn't receive the confirmation code, your card likely does not yet have 3D Secure enabled (which is required).

• We recommend calling your bank promptly.

• Request your bank to:

  • Verify the transaction.

  • Confirm that 3D Secure is enabled for your card.

• If you continue to experience issues after speaking with your bank, don't hesitate to reach out to our support team.

Our top priority is to make your stay as smooth and enjoyable as possible. By following these steps, you can quickly address payment issues and continue looking forward to your upcoming stay with us.

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