Understanding Your Security Deposit


Your security deposit is a crucial component of our self check-in process at Simplissimmo. This brief guide will explain what the security deposit is, how it functions, and the process for its return, making it easy for you to relax and enjoy your stay with us.

How do I submit the Security Deposit?

Once “Verify me” is completed, your deposit will be processed 48 hours before your arrival date (instructions here).

What is a Security Deposit?

It's a non-negotiable pre-authorized amount held temporarily on your account. It acts as a safeguard against incidentals, potential damages, or any violation of our house rules.

How much is the Security Deposit amount?

The security deposit amount depends on which of our hotels you stay at:

  • David Hotel: $500 CAD

  • Pierce Hotel: $300 CAD

  • Milton Parc Hotel: $500 CAD

  • Stanley Court Apartments: $300 CAD

  • Lofts du Centre: $300 CAD

  • Holland Hotel: $1,500 CAD

When will I get my Security Deposit back?

The deposit will be released 48 hours post-departure, upon inspection of your unit.
Depending on your bank, it might take up to 7 business days for the deposit to reflect in your account.

When the deposit is released/returned, will it appear as a refund?

No, the deposit is not a charge, it is a temporary hold on funds. Due to the fact that you will never be actually charged, you will not see a refund in your account. Instead, that original pending transaction will disappear from your statement. 

Why won't my deposit go through?

Resolving Payment & Deposit Issues

Do I need to use the same card I made the booking with?

No, you do not need to use the same card you used to make the booking.

What methods can I use to pay the deposit?

We exclusively accept online payments, ensuring a convenient and secure booking process for our guests. Accepted cards are as follows:


Kindly that we do not accept payment of reservations or deposits through cash or in-person payment.

Can I complete the “Verify me” process and submit the deposit later?

Yes, we suggest you complete it at your earliest convenience. However, you can do it at any moment before your arrival date.

Can I pay with Venmo, Paypal, or Apple Pay?

No, you must use a credit or debit card that is authorized for online payments.

What is 3D Secure?

3D Secure adds an extra layer of safety for online card transactions. When you make a payment, your bank may ask for additional verification, like a password or a code sent to your mobile.

We hope this information is helpful and if you have any further questions, please don't hesitate to ask.

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