Troubleshooting and Assistance
While we strive for a flawless stay, we understand that hiccups can happen. That's why your Boarding Pass provides easy access to the information you need to quickly resolve any unexpected situations.
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If you are experiencing any of the problems listed below, kindly reference your Boarding Pass in the "WHAT TO DO WHEN" section, under the “Guides” menu :
Damages to report (Further instructions here)
Electrical problem - No light or electricity in one of the rooms
AC/heater is not working properly
Dishwasher will not drain
Problems with the wifi
Lack of hot water
TV isn't working properly
Fridge is beeping
Dishwasher is beeping
Faucet is leaking
Difficulties using the keypad or access codes
▶ If you are experiencing difficulties not outlined in your boarding pass, contact us for further support.
How can I report an electrical problem in my room? Where should I go if I have an issue with the lights or electricity in my unit? What's the process for resolving an AC or heater problem in my accommodation? Where can I find help if my AC or heater isn't working as expected? How do I address a situation where the dishwasher won't drain? Where should I seek assistance if my dishwasher is having issues? What's the procedure for troubleshooting problems with the Wi-Fi? How can I resolve Wi-Fi connectivity problems in my unit? Where do I go in case of an emergency during my stay? What's the protocol for handling emergencies while staying with you? How do I address a situation where there's no hot water in my room? Where can I find help if there's a lack of hot water in my accommodation? What steps should I take if my TV isn't working properly? Where do I seek assistance for issues with my television during my stay? What should I do if the fridge is beeping in my unit? How can I resolve problems with a beeping fridge in my accommodation? What's the procedure for addressing a beeping dishwasher? Where should I go for help if the dishwasher is beeping in my room? How can I report a leaking faucet in my unit? Where can I find assistance for a leaking faucet in my accommodation? What do I do if there's no light or electricity in one of the rooms? How should I handle an issue where the AC or heater is not working properly? Where can I get help if the dishwasher won't drain in my accommodation? How do I address problems with the Wi-Fi during my stay? What's the process for reporting various types of emergencies? Where should I seek assistance if there's a lack of hot water in my room? How can I troubleshoot and fix problems with my TV? Where should I go if the fridge is beeping in my accommodation? How do I handle issues with a beeping dishwasher during my stay? Where can I report a leaking faucet in my unit? What should I do if there's no electricity or light in one of the rooms? How can I resolve AC or heater problems in my accommodation? What's the procedure for addressing a dishwasher that won't drain? How do I deal with Wi-Fi issues during my stay? Where can I find assistance for various types of emergencies? How should I handle a situation where there's a lack of hot water in my room? What steps can I take to fix problems with my television? Where should I go if the fridge is making a beeping noise in my accommodation How can I address a beeping dishwasher during my stay? Where can I report a faucet that's leaking in my unit? How do I resolve problems with no light or electricity in one of the rooms? What's the process for troubleshooting AC or heater issues in my accommodation? How do I address a dishwasher that's not draining properly? Where can I get assistance for Wi-Fi problems during my stay? What's the protocol for different types of emergencies? How can I find help for situations where there's no hot water in my room? How should I handle a malfunctioning television in my accommodation? What's the procedure for dealing with a beeping fridge during my stay? How can I troubleshoot a beeping dishwasher in my unit? Where do I go if I need to report a leaky faucet in my accommodation?