Daily Rentals FAQ

Edited

WHAT DO I NEED TO DO BEFORE MY ARRIVAL?

  • You will have to complete the “Verify Me” sent in your confirmation email prior to your arrival. Further instructions on completing registration can be found here.

  • A valid government-issued picture ID and a valid credit card will be required.


WHAT IS THE SECURITY DEPOSIT?

  • The security deposit a pre-authorized amount which will remain frozen on your account and will only be deducted in case of any incidentals, damages, or non-compliance to our house rules.

  • The deposit will be submitted during the registration process:

WHEN WILL I GET MY DEPOSIT BACK?

  • Upon damage inspection, the full amount will be released 48 hours after your departure and may take up to 7 business days to reflect on your statement depending on your banking institution.

  • Once released, the transaction will disappear from your bank statement.

  • More information on the security deposit can be found here.


WHICH PAYMENT METHODS ARE ACCEPTED? CAN I PAY ON-SITE?

  • VISA | MASTERCARD | AMEX | VISA Debit | MASTERCARD Debit

  • We do not accept cash or transfers.

  • Payment must be made online and successfully received to confirm the reservation.

  • It is not possible to pay at the property.

  • More information on accepted payment methods and currency can be found here.


WHAT IS A SELF-CHECK-IN?

  • Our Simplissimmo locations promote ultimate efficiency & privacy; therefore we do not have a front desk.


WHEN WILL I RECEIVE MY ACCESS CODE?

  • Your access code is included in the Boarding Pass that will be automatically sent to you on your booking confirmation email. 

  • They will be accessible the day of your arrival ONLY once your “Verify me” process has been completed.

  • The doors access codes will be available as of 3PM on your arrival day. Starting at 3pm, to view all access codes and entry instructions, open your Boarding Pass and click "check-in”.

  • Your code will be valid exclusively for the duration of your stay and it will give you access to your apartment 24/7 in case of late arrival.


WHEN IS THE CHECK-IN AND CHECK-OUT TIME?


WHAT IS THE CANCELLATION POLICY?

IS THERE ROOM SERVICE AVAILABLE?

While we are happy to provide certain upgrades and services, as well as refills on complimentary amenities, please note we do not offer any room service in the form of in-room dining or alcohol.

Recommendations for local dining and activities can be found in your Boarding Pass.


IS IT POSSIBLE TO BOOK FOR ONLY A FEW HOURS?

  • No. There is a 1 night minimum stay policy in place.


CAN I CHANGE TO A DIFFERENT UNIT AFTER MY RESERVATION IS MADE?

  • Unfortunately, not. When you make a reservation, you are booking a specific unit.

  • You will need to request a cancellation and then make a new reservation.

WHAT IS THE MAXIMUM OCCUPANCY?

  • 1 Bedroom: 2 people + 2 guests

  • 2 Bedroom: 4 people + 4 guests

Guests are allowed until 11:00 PM.

WHAT ARE THE RULES CONCERNING NOISE AND PLAYING MUSIC?

Loud noises, music, and any other possible disruptions must be concluded by 11 PM.

CAN I HAVE PARTIES AT THE HOTEL?

No. Please note that our hotels have firm guidelines concerning parties, noise levels, and maximum occupancy. Failure to comply with these policies may lead to a complete or partial deduction of your deposit.

WHERE CAN I LEAVE MY LUGGAGE?

  • A coupon code for the free hours will be given to you one your reservation is complete.

WHERE CAN I PARK?

  • Unfortunately, there is NO on-site parking available at the following locations:

Pierce Hotel | Stanley Court Apartments | Milton Parc Hotel | Holland Hotel | David Hotel

  • There are available options nearby and we invite you to reserve your parking spot a few days before your arrival by visiting: Parkopedia.com

At Les Lofts du Centre we offer a paid parking option.

  • The parking cost is $20 CAD + applicable taxes per night.

  • Once booked and paid, a parking registration form is sent 72 hours prior to your arrival to provide us with your license plate and the model of your car. You will receive all parking information on the day of your arrival.

  • Please click HERE in order to book your parking spot now


IS SMOKING PERMITTED?

  • No. All our properties are NON-SMOKING.

  • This applies to the interior of your unit, the balcony and the common areas of the building.

  • If this house rule is broken, your security deposit will be kept in full.

ARE PETS OR BICYCLES ALLOWED?

  • Pets are not allowed in the apartment.

  • Bicycles, scooters and other types of transportation are not allowed to be stored in common areas or in the apartment.

  • If this house rule is broken, your security deposit will be kept in full.


IS THERE CLEANING DURING THE STAY?

  • No. Cleaning visits are not included during the stay but can be scheduled.

  • The cleaning fee paid is for the cleaning done upon your departure.

  • For a cleaning visit during your stay, please request a mid-stay cleaning service through your boarding pass. Extra Fees will apply.

HOW DO I RETRIEVE A FORGOTTEN ITEM?

  • To schedule a pick-up please contact customer service.

  • Items are kept for no more than 3 months.

  • We do not keep perishable items.

WHAT ARE THE AMENITIES OFFERED?

Requesting Upgrades & Services

Take a look at our complete list of amenities per hotel, which includes:

  • Fully furnished apartments

  • Towels and sheets

  • Fully equipped kitchen

  • Laundry facilities in the unit or on-site

  • Dishwasher and laundry pods when applicable

  • Salt, Pepper and Oil

Customer Service is Available 7 days a week should you require anything else.


IS THERE A DISCOUNT FOR A STAY OF 30 AND MORE DAYS?

  • We recommend you visit our Monthly Rental section where you can find a selection of units competitively priced.


IS IT ALLOWED TO HAVE A PHOTO SHOOT OR FILMING IN THE UNIT?

  • Any kind of photoshoot or filming must be authorized by Simplissimmo before making the reservation.

CAN I ORDER UBER EATS TO THE HOTEL?

  • Yes! Be sure to specify the correct hotel address.

  • Reminder! You can order Uber Eats directly through your boarding pass.

HOW CAN I GET IN CONTACT WITH CUSTOMER SERVICE?

  • Even if there are no customer service employees on site, our team is available 7 days a week by SMS, email and phone call.


can i bring my dog? can i bring my cat? When will I receive my access code? Can I change my reservation to a different unit? How many people can i have in the unit? Where can I leave my luggage? Where to park my car? Are pets allowed? Is bicycle storage available? Is there cleaning during my stay? Can I have a photo shoot or filming in the unit? How can I contact customer service? What's the customer service contact information? How do I reach Simplissimmo customer service? How can I get in touch with Simplissimmo support? What are the contact options for customer service? Is there customer service on-site? Is there a front desk? Where can I find a customer service contact number? What is the SMS contact for customer service? How can I reach Simplissimmo for help? can i have parties? can I host a party? Are parties allowed? Can I play music? The only hotel location that hosts more than 4 guests per unit is the Holland Hotel, which has 4 bedrooms and hosts 8 overnight guests. While there is street parking available at each of our hotel locations, the only Simplissimmo hotel with designated parking is Les Lofts du Centre. None of our hotel locations have a pool, sauna, rooftop, or exercise gym/facility. The Executive Loft at the Holland Hotel is the only Simplissimmo location that offers a conference room or business centre. While do not offer room service or breakfast, and have no restaurants attached to any of our hotels, local dining recommendations can be found in your boarding pass. With the exception of the Holland Hotel, all guests must complete the digital check-in prior to arrival, there is not staff on-site to assist with this. While guests can complete check-in on their phones upon arrival, their access codes will not be available until completion of the digital check-in registration. Additional towels, coffee pods, tea, washing machine and laundry pods, a Pack n' Play baby crib, and a mid-stay cleaning can all be requested through the boarding pass, additional fees may apply. We do not allow parties to be hosted at our hotels, for corporate events please reach out to us directly in order to discuss the matter further. All our hotels are in the city centre downtown Montreal except for the David Hotel, which is in the heart of Old Montreal, and Les Lofts du Centre, which is in Pointe-Saint-Charles near the Lachine Canal. Individuals must be 18 years of age or older in order to book a hotel room. For information on how to work amenities such as the smart TV or dishwasher, where to find product and amenities in your accommodation, and other information regarding your accommodation, please reference the "Guides" section of your Boarding Pass. Our wifi is high spend internet that various between 50 and 100 mbps.